Terms and Conditions

Welcome to ogawashop.eu. These terms and conditions outline the rules and regulations for the use of our website and services. By accessing or using this website, you accept and agree to comply with the terms set forth below.

1. General Information

  • Company Name: OGAWA Europe
  • Website: ogawashop.eu
  • Contact Email: info@ogawashop.eu
  • Phone Number: +32 456 81 15 79
  • Address: Grote Markt 26
  • Company Nr: BE1000295870

2. Scope of Agreement

These Terms and Conditions apply to all orders, purchases, and use of the website. By placing an order, you confirm that you agree to these terms.

3. Products and Services

  • Product Descriptions: We strive to ensure all product descriptions, images, and pricing information are accurate. However, minor deviations may occur.
  • Availability: Products are subject to availability. We reserve the right to cancel orders if stock is unavailable.

4. Orders and Payments

  • Order Confirmation: After placing an order, you will receive an email confirmation with your order details.
  • Pricing: All prices are listed in EUR (€) and include applicable VAT. Shipping costs are calculated at checkout.
  • Payment Methods: We accept [list payment methods, e.g., Visa, Mastercard, PayPal, etc.].
  • Security: All payments are processed securely. Your payment details are encrypted and not stored on our servers.

5. Shipping Policy

  • Shipping Area: We deliver to all countries within Europe.
  • Shipping Costs: Shipping costs are calculated during checkout and are the responsibility of the customer.
  • Delivery Times: Orders are typically delivered within 5-10 business days, depending on your location.
  • Order Tracking: Tracking details will be provided once your order has been shipped.

6. Returns and Refunds

  • Right of Withdrawal: In compliance with EU law, customers have a 14-day right of withdrawal.
  • Returns: Products can be returned within 14 days of receipt, provided they are in their original condition.
  • Refunds: Refunds will be issued to the original payment method within 14 business days of receiving the returned item.
  • Return Costs: Return shipping costs are the responsibility of the customer after the 14-day free return period.

7. Warranty and Liability

  • Warranty: Products come with a minimum 2-year warranty in compliance with EU law. This warranty covers manufacturing defects but does not apply to damages caused by misuse or wear and tear.
  • Limitation of Liability: We are not liable for indirect, incidental, or consequential damages resulting from the use of our products or services.

8. Intellectual Property

All content on this website, including text, images, logos, and design, is the property of OGAWA Europe. Unauthorized use, reproduction, or distribution of this content is prohibited.

9. Privacy Policy

Your privacy is important to us. Please refer to our Privacy Policy for details on how we collect, use, and protect your personal information.

10. Governing Law and Jurisdiction

These terms are governed by the laws of Belgisch wetboek. Any disputes will be resolved in the competent courts of Turnhout.

11. Changes to Terms and Conditions

We reserve the right to update or modify these Terms and Conditions at any time. Changes will be posted on this page, and continued use of the website constitutes acceptance of the updated terms.

12. Contact Information

For any questions or concerns about these Terms and Conditions, please contact us:

  • Email: info@ogawashop.eu

Thank you for choosing ogawashop.eu. We appreciate your trust and look forward to serving you.