Shipping and Returns Policy

Welcome to ogawashop.eu! We strive to provide a seamless shopping experience and ensure you are fully informed about our shipping and returns process. Below, you will find all the necessary details about how we handle shipping and returns within Europe.

Shipping Information

  • Shipping Area: We ship to all countries within Europe.
  • Shipping Costs: The cost of shipping is covered by the customer and will be calculated during checkout based on your location.
  • Delivery Time: Delivery times may vary depending on your location. Most orders are delivered within 5-10 business days.
  • Order Tracking: Once your order has been shipped, you will receive a tracking link to monitor your shipment’s progress.

Returns Policy

We understand that sometimes a product might not meet your expectations. That’s why we offer a flexible return policy:

Free Returns Within 14 Days

You can return your purchase within 14 days of receiving your order. During this period, return costs are waived.

Return Process

  1. Notify Us: Contact our customer service team at info@ogawashop.eu within 14 days of receiving your product to initiate the return process.
  2. Prepare the Product: Ensure the product is in its original condition, including packaging, manuals, and accessories.
  3. Return Label: We will provide you with a return label to facilitate the process.

Returns After 14 Days

If you decide to return the product after 14 days, you may still do so up to 30 days after purchase. However, the cost of return shipping will be covered by the customer.

Refunds

Once the returned item is received and inspected, we will process your refund within 14 business days. Refunds will be issued to the original payment method.

Important Notes

  • Condition of Return: Items must be returned in their original condition. Products that are damaged, incomplete, or show signs of wear may result in partial or no refund.
  • Shipping Costs: Both the initial shipping cost and the cost of returning the item are the responsibility of the customer.

Your Rights Under European Law

In accordance with the EU Consumer Rights Directive, you are entitled to a 14-day withdrawal period for online purchases, during which you can return items for a full refund. This policy complies with EU regulations to ensure transparency and customer protection.

For more details, feel free to contact us at info@ogawashop.eu or call us at +32 456 81 15 79.

We’re here to ensure your experience with ogawashop.eu is as smooth as possible. If you have any questions, don’t hesitate to reach out to our support team. Thank you for choosing OGAWA